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Post-implementation business review. Material damage procedures. Page Content. The program: Accredits glass repair facilities that achieve and maintain the highest standards for customer service and quality repairs Ensures that customers receive efficient, cost-effective repairs that meet the highest industry standards for safe, proper repairs and replacements Provides participants with access to business systems and software to efficiently invoice glass repairs and replacements for ICBC customer vehicles Recognizes the investments that participants make in training, equipment, productivity and customer service To find out more about the program, you can review glass repair program guide.
Within the Company Profile Cards you can easily identify whether any information requires updating. Using the filters top right corner is also another convenient way to see this information. Profile Categories include the information you provided at the time of your program application. With the update, the Categories list will look different and a red icon will identify any areas that require answers or updates. Going Forward — Shared Benefits Program The baseline repair ratio for the current measurement period April 1, — Mar 31, will be updated to Additional policies updates — Effective June 24, 1.
Entegral Scorecard handling of null values Starting this month, the issue of null values in the Entegral Scorecard will be resolved. Glass Shared Benefits Program Update We are working towards finalizing the outcome of Glass Shared Benefits Program from the previous measurement period and will provide an update by mid June. Supporting your efforts to attract and retain skilled labour We have had initial discussions with the program advisory committees for VCC and BCIT about taking a larger role in attracting and retaining skilled labour.
Commitment to gaining efficiencies for industry and ICBC We have already made several updates for collision repair and have more updates planned in the coming months. Part or price not currently available When a part or price in the NAGS calculator or GWE is not currently available, you can manage customer expectations by booking the customer according to part availability or seeking a price match with a local supplier.
Glass Shared Benefits Program: As a result of the delay in scorecards this past month and the work required to Tier suppliers, the Shared Benefits analysis will be slightly delayed. Below are some of the key updates: Section 5. Please stay safe and take care. Trends to date In early December, we shared with you that from the start of the Program on April 1st until October 31st, , the windshield repair ratio was Marketing materials To bring greater awareness of the benefits of repairing a windshield rather than replacing it, we ran a paid social media campaign from December 1st to 23rd.
Pilot project You asked if there was more we could do to increase customer awareness of windshield repairs. Looking ahead In the coming weeks, you will receive your windshield repair stickers and a poster you can display at your facility that highlights the benefits of getting a windshield repaired. The Glass Repair Program Guide , section 5.
Tiering Measurement Period One of the remaining items from program design was to determine the Tiering Measurement Period in which the program would be measured.
Minimum Repair Ratio Threshold To align with industry best practice while ensuring customers have access to facilities who perform safe, proper repairs and replacements, program participants must meet a minimum Repair Ratio threshold to be eligible for Tier 2.
Minimum Tier 1 volume threshold To ensure Tier 1 glass participants are capable of handling ICBC directed volume while maintaining a positive customer experience, program participants must complete a minimum of glass claims during the Tiering Measurement period to qualify for Tier 1. Note: The Spring prices apply to claims completed before September 20th, The new Fall prices will apply to claims completed on or after September 20th, If you have any questions or concerns please reach out to me directly, e-mail tyler.
ICBC releases glass repair program guide and agreement Express participants January 13, Following extensive consultation with industry, ICBC is pleased to share the new glass repair program guide and agreement with you, and to announce that the program will be implemented on March 2, Agreements This letter constitutes notice that your Glass Express Agreement dated effective November 15, will terminate on March 1, , pursuant to section 4. New Program Guide We strongly recommend that you seek independent legal advice and that you carefully review the program guide and agreement.
Action required to participate To participate in the new program, please return the following to ICBC before March 2, Copy of the entire glass repair agreement signed by an authorized signatory Completed Programs Privacy Checklist CLM signed by a facility representative Signed agreements received after March 2, may delay your entry into the glass repair program until ICBC is able to process your agreement, and there will be a temporary three-month moratorium on applications to the new program after that date.
Implementation in early ICBC has decided to stagger the implementation dates of our new collision and glass repair programs.
Technical Working Group As you're aware, we recently established a technical working group to ensure we continue to engage industry as we work towards program implementation. Online meetings Starting in January , we will host a series of online meetings to help you learn about the new program and to support you through the transition. ICBC road show feedback and next steps September 30, As we move info fall, we would like to update you on the new glass program coming in Road show feedback Throughout May and June of this year, our team hosted dozens of road show sessions in communities across the province and were very encouraged by industry's active participation.
What's next? Contracts The current Glass Express contracts will end on November 15, Technical working group To ensure that industry remains engaged as we work towards program implementation, we are establishing a technical working group. Online meetings with a representative from your glass facility We are also in the process of creating a network of representatives from all Glass Express facilities to help you prepare for upcoming changes, and to ensure that you are supported during the transition to the new program.
ICBC glass program redesign road show finishes — next steps July 18, I would like to thank those who took time away from their business to find out more about the upcoming glass program redesign during the recent five-week, province-wide road show.
Thank you ICBC would like to sincerely thank and recognize the IAC glass members for their attendance and support throughout the road show. Glass supplier program redesign and launch of industry road show May 8, As you know, since November, ICBC has been working with the Industry Advisory Committee IAC to redesign its glass supplier program to ensure our customers continue to receive safe, prompt repairs at the best market value.
Topics that have been discussed to date include: Opportunities for improvement in the relationship between ICBC and suppliers Industry trends Supplier requirements program entry and application process Tiering models and structures In the New Year, the IAC will address the following topics: Supplier performance management Performance, reporting, compliance and enforcement Claims management and the customer experience Technology integration Implementation and timelines Tiering model overview Transition period The input provided by the IAC on these topics is taken into consideration by ICBC as we make decisions about the new tiering models.
More information In order to preserve the integrity and confidentiality of the IAC meetings, we are unable to share details concerning the committee's discussions. Back to top. Was this information helpful? Yes No. Attract and retain skilled labour. Establish partnerships with post-secondary institutions to advance training programs and participation in automotive trades education.
Establish a program to create access to salvage vehicles for training purposes. Review consultation findings with ICBC leadership to consider if there are more innovative ways in which ICBC may be suited to support talent attraction. Support apprenticeships, standards, and increase opportunities in the trades.
Engage ICBC Express Repair Liaison Committee to discuss how industry can be part of a program to support the attraction and retention of skilled labor. Efficiencies for industry and ICBC. Prepare an insurance estimate. Buy or renew your insurance. Set up direct deposit. Autoplan Payment Plan. Payment plan calculator. Cancel your insurance. Your renewal reminder.
What determines insurance costs? Drivers, experience, and crash history. Driver factor. Listing a learner on your policy. Territory and rate class. Discounts and savings. Escalating deductibles. Moving or travelling. Moving to, from, or within B.
Driving outside B. Insurance for new and returning residents. Insurance for students, military personnel and tourists. Page Content. Here's how it works if you're renewing your policy on or after that date: Your premium will be based on the new, lower rates of Enhanced Care. That means you'll see savings on your entire policy term.
You may also be eligible for a one-time, pro-rated refund. Your refund amount will be the difference between what you paid when you last renewed and the new, lower cost of Enhanced Care for the amount of time your policy extends past May 1,
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